You can reach Springer Design, Inc. at the following address:

Address: Springer Design, Inc.
6350 Clark Ave.
Dublin, CA 94568
Support Email:
BookCourier Tune-up
Springer Design will replace the keypad, check and replace the battery contacts, if necessary, and generally clean up the unit inside and out. This service costs $65 (US) and includes return shipping by Priority Mail. Just contact us at and we'll set up the service for you.